<p>21st Century Workforce Training has been completed in following topic.</p> <p><strong>Interpersonal Skills -&nbsp;</strong>Displaying the skills to work effectively with others from diverse backgrounds.</p> <p><strong>&nbsp; Demonstrating sensitivity/empathy</strong></p> <ul> <li>Show sincere interest in others and their concerns.</li> <li>Demonstrate sensitivity to the needs and feelings of others.</li> <li>Look for ways to help people and deliver assistance.</li> </ul> <p><strong>&nbsp; Demonstrating insight into behavior</strong></p> <ul> <li>Recognize and accurately interpret the communications of others as expressed through various formats (e.g., writing, speech, American Sign Language, computers, etc.).</li> <li>Recognize when relationships with others are strained.</li> <li>Show understanding of others' behaviors and motives by demonstrating appropriate responses.</li> <li>Demonstrate flexibility for change based on the ideas and actions of others.</li> </ul> <p><strong>&nbsp; Maintaining open relationships</strong></p> <ul> <li>Maintain open lines of communication with others.</li> <li>Encourage others to share problems and successes.</li> <li>Establish a high degree of trust and credibility with others.</li> </ul> <p><strong>&nbsp; Respecting diversity</strong></p> <ul> <li>Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation.</li> <li>Demonstrate sensitivity, flexibility, and open-mindedness when dealing with different values, beliefs, perspectives, customs, or opinions.</li> <li>Value an environment that supports and accommodates a diversity of people and ideas.</li> </ul>